Frequently Asked Questions

Domestic orders (South Africa) are delivered within 3–5 working days. International shipping takes 7–10 working days. You will receive a tracking link as soon as your order ships.

Yes, we ship to most countries. Shipping costs and delivery times vary by destination. Duties and taxes may apply and are the responsibility of the customer.

Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately at hello@wisani.com. After that, the order enters processing and cannot be changed.

We accept exchanges only (no refunds). Items must be returned within 7 working days to our address. Please see our Returns & Refunds page for full details.

Send the item back to our address within 7 working days. Choose a new size or item of equal value. If the new item costs more, you can top up; if less, the difference will be credited to your next purchase.

NO REFUND!! We only provide exchanges or store credit. This policy is clearly stated and helps us keep our curated collections exclusive.

We provide a detailed Size Guide on each product page. If you're between sizes, we recommend sizing up for a relaxed fit. Contact us for personalised advice.

Absolutely. WISANI partners directly with designers and authorised stockists. Every piece is 100% authentic and carefully handpicked.

Always check the care label inside the garment. Most pieces recommend dry clean or gentle cold wash. Avoid tumble drying to preserve the fabric and fit.